Frequently Asked Questions
Everything you need to know about bringing Cozmo comfort into your home.
How can I track the status of my furniture delivery?
Once your order is dispatched, you will receive a tracking link via email. For large furniture items, our white-glove delivery partner will call you 24-48 hours in advance to schedule a specific delivery window.
What is your return policy for home decor and furniture?
We offer a 30-day trial period. If you are not completely satisfied, you can return your items for a full refund. Please note that furniture must be in original condition, and a restocking fee may apply for oversized items.
Do you offer assembly services for large items?
Yes, we offer professional assembly services for an additional fee at checkout. Our team will assemble your furniture in the room of your choice and remove all packaging materials.
Are your materials sustainably sourced?
At Cozmo, we prioritize the planet. Our wood is FSC-certified, and our textiles are Oeko-Tex certified to ensure they are free from harmful chemicals and produced under ethical working conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.
How do I care for my Cozmo fabrics and upholstery?
Most of our fabrics are treated with a stain-resistant coating. For regular maintenance, we recommend light vacuuming. For spills, blot immediately with a clean, damp cloth. Specific care instructions are included with every product.